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Payments & Ordering
Prices and special offers are subject to change without notice. This also includes preorder pricing.
We make ordering convenient and take great care to ensure all information is accurate. However, mistakes may occur. We will correct any mistake as soon as possible and notify customers who are affected. If necessary, an order may be cancelled prior to shipping. However, customers who cancel orders will be required to pay a penalty of 15% of the total item price before shipping costs.
There will also be a 15% restocking fee on all returns/refunds. We do not accept Exchanges and/or Refunds on items that are or have been opened. Please note Shipping and Handling fees are NON-REFUNDABLE for Exchanges and/or Refunds unless there was a mistake on our part in shipping the wrong item(s). The buyer is responsible for the postage on the return and it must be returned in EXACT CONDITION AS SENT!
Disclaimer: Items on this website are imported and can not be returned to the manufacturer, even if due to manufacturer defects and/or missing parts. We accept all responsibility for the condition of the items from the time the items were in our possession, but we are not responsible for manufacturer defects or omissions.
All prices are listed in Canadian dollars. For your convenience we accept PayPal, Interac e-Transfer (EMT), and Cash. Our PayPal ID is: email@example.com. We will accept US payment for customers wishing to pay in US funds. Local buyers can arrange for pick-up.
Ontario Residents will be charged 13% HST. Canadian Residents of New Brunswick, Newfoundland and Labrador, Prince Edward Island, and Nova Scotia will be charged 15% HST, and all other Canadian residents will be charged 5% GST.
Send Payments To:
c/o Kool Toyz
15 Soapstone Trail
L6R 0J2 Canada
Full payment is required for all pre-ordered item(s) 1 week prior to their arrival at our warehouse. A preorder can be cancelled however there will be a 15% cancellation fee for any preorders that are in stock or in transit to us. Items will be shipped upon arrival. The payment will guarantee the item for you, but in rare occurrences if we do not receive our full shipment, the first orders placed will be the first orders filled. We can't "guarantee" our pre-orders since we basically have no control over the supply. In this event we will do our very best to fill pre-orders.
If you have any questions, please contact us or use our online form.
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